Frequently Asked Questions (FAQ's)

Q.  What icons mean in the course?

A.  Please watch this to learn about icons.

Q.  How to review and reattempt a quiz after a Not Satisfactory result? 

A.  Please watch this screencast  to learn about it.

Q.  How to check your grades?

A.  Please watch this screencast to learn about it.

Q.  How to download and submit an assessment?

A.  Please watch this screencast to learn about it.

Q.  How to view, save, review and resubmit assessment feedback files?

A.  Please watch this screencast to learn about it.

Q. How to fill in a WEFAF and how to submit it?

A.  Please watch this screencast to learn about it.

Q. Sample course - what a written assessment looks like?

A.  Please watch this screencast to learn about it.

Q.  How to download Adobe Reader DC ?

A.  Please watch this screencast to learn about it.

Q.  How to set Adobe Reader DC as a default program on MAC & Windows?

A.  Please watch this screencast to learn about it.

Q. How to create a digital signature ?

A.  Please watch this screencast to learn about it.

Q.  I’m worried that I won’t complete my course before my course expiry end date.  What should I do?

A.  Firstly, please contact our student support team as soon as you feel like you may be falling behind.  We will provide advice on useful learning methods and share some great tools and resources to assist you to still complete your course within your timeframes.

Alternatively, a single course extension is available if required.  Again, please contact our student support team to discuss your options or request an extension.  All extension requests must be received and completed prior to your original course expiry date.

Q.  I’m studying my Certificate III and/or IV in Fitness online, is it possible to attend any face to face sessions on campus? 

A.  AFA offers all Certificate III and IV in Fitness online students the opportunity to attend up to 2 FREE face to face practical or lecture sessions on campus during their course enrolment timeframes.  Classes are available in Melbourne and Brisbane at a variety of times.  Bookings are essential and dependent upon availability.  For more information about how to book and to download your free class attendance voucher, click here.

Q.  Can I submit assessment pieces via my smartphone or tablet?

A.  All written assessment tasks are to be typed & submitted as an Adobe PDF format. If your smartphone/tablet has Adobe Reader app and you are able to submit work in this format and can do so in the same way you would on a laptop/desktop.

Quizzes can be completed with Smartphones and Tablets.

 

Q.  Do you have any tips on how I can ensure my assessments are submitted to a satisfactory standard?

A.  Absolutely! Please click here to view advice from our Student Support Team about how to ensure your assessment submissions are at a satisfactory level and how to avoid having to re-attempt or resubmit assessments.

 

Q. I received a Not Satisfactory result for one of my quiz assessments, what should I do?

A.  Please view this video tutorial on what you can do if your first or second attempt at a quiz is returned with a Not Satisfactory Result.

Q.  How can I view my assessment grades and see which assessments have been submitted and are waiting to be marked?

A.  Please view this video tutorial on how to view your grades, assessment progress and status.

 

Q.  I have a job lined up when I complete my course. Can I have my assessments graded faster?

A.  Sorry but we have lots of students who are all very eager to complete their studies and are in the same position. We try our best to provide a 10 working day turnaround time from submission to grading. Please plan your studies carefully as we are unable to take any requests for priority grading.

Q. What does the Work Experience program involve?

A. Practical placement at a fitness facility (a gym for example) where you will be supervised by a qualified fitness instructor/personal trainer whilst you complete structured assessment tasks outlined in the AFA Work Experience Assessment Manual.  The tasks within the program are designed to assess your practical application of the skills you learn online and throughout the course.

Q. How many hours do I need to complete?

A.Certificate III in Fitness:

  • 32 hours total contact time
  • An estimated 20 hours additional time may be required to complete written tasks in the manual

Certificate IV in Fitness:

  • 30 hours total contact time
  • An estimated 20 hours additional time may be required to complete written tasks in the manual

Q. What is the difference between the Work Experience tasks and the Professional Practice Log Book tasks for the Certificate IV in Fitness?  Do I have to complete both?

A.  Yes, both need to be completed.

The Work Experience tasks are completed under the direct supervision of the supervisor at your approved facility.  The tasks are very structured and specific and will often require you to work with ‘real clients’ in a ‘real environment’.  The supervisor will complete an evaluation of your performance, which allows us to assess the application of you practical skills.  You are also assessed on the content of the Work Experience manual that you submit. 

 The Professional Practice Log Book task aims to help you to refine your practical skills in a comfortable environment and asks you to train multiple friends or family member consistently over a period of time.   You are required to log all sessions and have them evaluate your sessions along the way.  Some observational tasks are also required (such as observing a program for children/adolescents in your local community). Your written submission of the log book is also used to assess your skills.

Q.   Do I receive payment for the Work Experience hours?

A.  No.  Work Experience is a requirement of the course curriculum and is not a paid employment contract.  Where performance has been well received during the program, many students gain future paid employment with their work experience facility after they graduate.

 Q.  Do I have to pay a facility or a qualified professional to complete my Work Experience hours with them?

A.  No.  Most facilities are very open to accommodating work experience placement students.  Supervisors volunteer their involvement in the Work Experience program so you are not expected to pay them for this service.  Please contact AFA if you encounter a facility that requests payment for participation.

 

Q.  When do I complete my Work Experience hours?

A.      You can only commence your placement hours once AFA has approved your facility and provided you with access to the Work Experience Assessment Manual which includes the required assessment tasks.  To have your chosen facility approved you must complete and submit the Facility Application Form to AFA via the online learning platform.  AFA will not accept hours completed prior to approval.

Begin sourcing your work experience facility as soon as you enrol in your course.  Some facilities have a large waiting list for student placement or require a few weeks of notice before commencement.  Do not leave this until the last minute or you may miss out.

You should also only commence the Work Experience hours after completing topics 1-5 online (unless advised differently by an AFA staff member).  The tasks contained within the work experience program require a thorough knowledge from all of the course topics and should not be attempted until you have learned the skills required for the workplace. 

Ensure that you allow enough time to complete the full amount of hours prior to your course expiry.  AFA recommends completing your placement hours gradually over a period of at least 3 months.

In most cases, the facility will discuss available times for you to complete the program.  Please remember that due to the nature of the fitness industry, there will be times where you will be required to begin placement very early in the morning (eg 6am) or finish later at night (eg 10pm) and weekend shifts may also be required.  Please ensure you have the appropriate travel arrangements in place.

The Professional Practice Log Book contained in Certificate IV is different to the Work Experience program and may be completed at any stage throughout your course and does not need approval from AFA to begin.

 

Q.  Can I choose my own Work Experience facility?

A.  Yes.  It is your responsibility to find a placement facility.  AFA recommends that you choose a facility that is convenient to you, close to home, easy to get to, indicative of the type of work you are hoping to do in the future or where you are already a member.

 

Q.  How do I select an appropriate facility?

A.  Consider the services of the facility:

For Certificate III in Fitness, at a minimum, your facility will need to offer:

  • Health & fitness testing for clients (eg blood pressure, girth measurements etc)
  • Program shows for clients using a wide range of fixed and free weights, cardio equipment (for Gym Instructor Module)
  • A variety of members who access the facility and usually complete their activities without direct supervision (including older adults and clients under direction from allied health professionals).
  • Customer service, front of house, administration and OH&S

AFA recommends larger fitness centres or local leisure centres for Certificate III Work Experience placement. Generally personal training studios, martial arts centres and small circuit centres do not provide the range of services and programs and may not be approved.

For Certificate IV in Fitness, at a minimum, your facility will need to offer:

  • Health & Fitness testing including body composition and postural screening for clients
  • Personal Training for a wide range of clients including children, adolescents, athletes, overweight/obese, rehabilitation.
  • Access to a wide range of fixed and free weights, cardio equipment and additional non-traditional innovative equipment (eg. BOSU, TRX, Med Balls, Therabands etc)
  • Ability to conduct group and outdoor sessions
  • Customer service, business applications and OH&S

AFA recommends personal training studios, larger fitness centres or local leisure centres for Certificate IV Work Experience placement. Generally, martial arts centres and small circuit centres do not provide the range of services and programs and may not be approved.

Always ensure that the facility has an appropriately qualified fitness instructor/personal trainer who will be available to supervise your placement hours.

  

Q.  How do I know if my supervisor is appropriately qualified?

A.  If you are studying Certificate III in Fitness, the supervisor must hold a Certificate III in Fitness or above.  If you are studying Certificate IV in Fitness, the supervisor must hold a Certificate IV in Fitness or above.

Request a copy of your supervisor’s qualifications or their professional registration number to verify they are appropriately qualified.  You must submit a copy of these qualifications to AFA with your application to commence work experience hours.  A Supervisor must have a minimum of 2 years experience working and operating in the fitness industry to be approved.

 

Q.  How do I apply for approval from AFA to commence my hours?

A.

  • Download the ‘Work Experience Facility Application Form’ from the Work Experience section of your course.  Print it out and ask the facility supervisor to complete the application form and supply you with all required documents, including copies of their current qualifications.
  • Obtain a student insurance policy for the duration of your work experience placement period (see question 14 for more information).
  • Upload the ‘Work Experience Facility Application Form’ and all supporting documents to AFA.  Your facility MUST be approved by AFA prior to commencement in the work experience program.  You can NOT commence the work experience placement prior to AFA receiving the completed agreements as this may compromise your insurance and Workcover eligibility. 
  • Once AFA receives the application and agreement forms you will be provided with access to the Work Experience Assessment Manual to complete specific tasks during your placement.

Click here to view a video tutorial on how to successfully complete and submit your Work Experience Facility Application Form for approval.

 

Q.  What if I can’t find a facility?

A.  If you have attempted to find a facility but have no luck, please contact AFA on (03) 9532 7800 and we can use our wide network of recreation and fitness industry contacts to assist with your placement.  Please be sure to contact us promptly so we can assist you to complete the hours within your allocated course timeframes.

  

Q.  Can I complete my placement at more than one facility?

A.  Yes.  However, you must complete two separate sets of Facility Application Forms, obtain copies of qualifications from both supervisors and have both facilities approved by AFA prior to commencing your placement hours.

Q.  What do I need to take to my Work Experience placement?

A.       Always take your AFA Work Experience Manual, AFA uniform, workout clothes, towel, drink bottle, pen and paper to every shift.  Please check with your facility supervisor prior to commencement if there is anything else that you are required to bring or wear.  AFA recommends wearing predominantly white runners, plain dark tracksuit pants, shorts or leggings.  Upon approval of your work experience application form, AFA will provide you with an AFA T-shirt which must be worn during all your work experience practical hours.  All attire should be neat and clean.

 

Q.  Do I need to take out insurance to complete the program?

A.  Yes.  Each student must obtain and hold a current student insurance policy.  It is the sole responsibility of the student to ensure an appropriate insurance policy is obtained and maintained throughout the duration of the work experience period.    Fitness Australia offer FREE fitness insurance for students throughout their study period which includes $10million professional indemnity, public liability and products liability cover, and up to $100,000 legal fees cover. 

In your initial insurance application, you must apply for insurance to cover you for the total duration of both your Certificate III and Certificate IV (if you intend to study both qualifications).

For more information about student insurance and to obtain cover, contact:

-       Fitness Australia - ph.1300 211 311 or www.fitness.org.au

Students must include a signed declaration in the Practical Placement Agreement (PPA) section of the Facility Application Form to indicate they have secured a student insurance policy.   Australian Fitness Academy will not approve you to commence placement unless this requirement is met.

By completing the PPA, you should also be eligible to make a claim under the WorkCover insurance policy held by The Department of Education and Early Childhood Development (DEECD) in the unlikely event where personal injury is sustained in the workplace during the practical placement period outlined in the PPA.

  

Q.  Can I complete my Work Experience overseas?

A.  AFA recommends completing work experience placement at a facility within Australia.  Completing work experience outside of Australia may compromise insurance cover during the placement period.

If your circumstance is unique and this is not possible, AFA will assess your case on an individual basis.  You will still be required to submit the ‘Work Experience Facility Application Form’   to have your facility approved.  Your facility supervisor must hold a current Australian qualification or be prepared to supply evidence of their qualifications to have mapped against Australian qualifications.  You must also be able to accept responsibility for liability, as you will not be covered by insurance outside of Australia.  For more information, please view the ‘International Students’ section of the FAQ’s.

Note: If you are a recipient of Skills Victoria funding the work experience must be completed at a facility in Victoria.

 

Q.  What do I do once I have completed my hours?

A.  Submit your completed AFA Work Experience Assessment Manual via the online platform ensuring all tasks are signed by your supervisor.  An evaluation form located at the back of the manual must also be completed by your supervisor and returned to AFA as assessment of your performance.  Once the evaluation form is returned to AFA, the placement process is complete.

AFA recommends that you keep an electronic copy of your completed work experience manual prior to submitting it to AFA.  AFA will not accept any hard copy manuals via post.

 

Q.  What happens if there is a particular task within the Work Experience Manual that is either not offered or not available at the facility?

A.  If this is the case, you may be able to role play the particular scenario with the supervisor, which will enable you to complete the task. Depending on the task, the supervisor may act out the role of a client, and you as the trainer.

 

Q.  What do I do once I have completed my hours?

A.  Submit your completed AFA Work Experience Assessment Manual via the online platform ensuring all tasks are signed by your supervisor.  An evaluation form located at the back of the manual must also be completed by your supervisor and returned to AFA as assessment of your performance.  Once the evaluation form is returned to AFA, the placement process is complete.

AFA recommends that you keep an electronic copy of your completed work experience manual prior to submitting it to AFA.  AFA will not accept any hard copy manuals via post.

 

Q.  I am completing my Certificate IV work experience hours at the same facility as my Certificate III work experience hours.  Do I have to apply to AFA for approval again?

A.  Yes.  Not all facilities that are suitable for Certificate III work experience placement are also suitable for Certificate IV work experience placement.   You will still need to complete a new Work Experience Facility Application Form and have it approved by AFA prior to commencing your Certificate IV hours.  However, you will not be required to attach copies of the supervisor’s qualifications if we already have them on file.

 

Q.  What are the unit titles and codes covered in the first aid course/topic at AFA?

A.   HLTAID003 Provide First Aid and HLTAID001 Provide Cardiopulmonary Resuscitation are the titles and codes for the current units of competency.  Both units are covered simultaneously in our Provide First Aid course and within our Certificate III in Fitness.

The HLTAID001 Provide Cardiopulmonary Resuscitation component can also be completed on its own to update your CPR component annually.

Q.  What does the Provide First Aid course/topic involve?

A.  You will be required to complete some online learning and a quiz assessment prior to attending a practical session (full day) on campus at Australian Fitness Academy.  You will be assessed on your practical first aid skills via a demonstration during the practical session.  For more information about practical course dates or to book your place, please contact administration@afa.com.au

 

Q. I’m studying Certificate III in Fitness with AFA, is my first aid course included?

A. You are required to complete the HLTAID003 Provide First Aid unit in order to be eligible to receive your Certificate III in Fitness qualification.   

If you are studying your Certificate III in Fitness face to face your first aid is included and you will complete the theory via Topic 11 online and through a practical session on campus within your Certificate III in Fitness course.

If you are studying your Certificate III in Fitness online, you will have access to First Aid resources via Topic 11 of your Certificate III in Fitness course.  You can choose to complete the associated first aid assessments from Topic 11 with AFA (via online submissions and a practical session on campus) or receive exemption from these assessments and practical day by completing your First Aid with another first aid provider.  For online students there is an additional cost if you choose to complete the online and practical assessments with AFA.  For a schedule of practical dates or for more information, please contact administration@afa.com.au.

  

Q. What if I can’t attend a practical day at AFA?  How can I still obtain my first aid qualification?

A. You can simply contact another training provider and complete your first aid qualification with them in your own time and at your own expense.  You must ensure that the course you complete covers the units with the codes HLTAID003 Provide First Aid and HLTAID001 Provide Cardiopulmonary Resuscitation

Once completed, email a certified copy of your first aid qualification to administration@afa.com.au and we will automatically apply an exemption against all the assessment requirements in the Provide First Aid topic of your course.  You will not need to attend any practical assessments or complete anything online.

Be sure to supply AFA with your current first aid certificate within your AFA course timeframes and prior to your fitness course expiry date.

 

Q. I already have a current HLTAID003 Provide First Aid and HLTAID001 Provide Cardiopulmonary Resuscitation qualification, how can I get exemption from that part of my course?

A.  Email a certified copy of your first aid qualification to administration@afa.com.au and we will automatically apply an exemption against all the assessment requirements in the Provide First Aid topic of your course.  You will not need to attend any practical assessments or complete anything online.

 

Q. What is meant by the term ‘current first aid qualification’?  How long is the Provide First Aid qualification valid for?

A.  The HLTAID003 Provide First Aid unit is valid for 3 years and the HLTAID001 Provide Cardiopulmonary Resuscitation is valid for 12 months.  If you have completed your first aid course within these timeframes, your first aid qualification is considered ‘current’.

You will need to complete an update of your CPR component via a Provide CPR Course every 12 months and an update of your Provide First Aid component every 3 years in order for your first aid qualification to remain current.

Please note that your first aid qualification and CPR component must be current at the time of commencing your Certificate IV in Fitness enrolment.

 

Q. I completed my first aid a few years ago and the code is different.  What should I do?

A. Your qualification is likely to have expired and you will need to obtain a new first aid qualification with the current codes.  Please refer to the previous FAQ;’s in this section for more information about validity periods and how to obtain the current codes.

Q.  How do I go about organising my work experience abroad?

A.  AFA recommends completing work experience placement at a facility within Australia due to potential complications with insurance cover during the placement period.  If however your circumstance is unique and this is not possible, then AFA may still be able to accommodate you.   

Please follow the same procedures for Australian students as outlined in the Work Experience section of these FAQ’s, as well as the information listed in this International Students section.

You will still need to source your own work experience facility and submit the ‘Work Experience Facility Application Form’ to have your facility approved by AFA prior to commencing your hours.     

 

Q.  What do I do if my supervisor holds a qualification that was obtained outside of Australia?

A.  Your supervisor must hold a current Australian qualification.  Alternatively they must be prepared to supply AFA with evidence of their international qualifications to have mapped against Australian qualifications. Please ensure all documentation is in English, and submitted alongside the work experience application form.

 

Q.  What do I do with regards to student insurance?

A.  As Fitness Australia only offers insurance to students within Australia, you are able to select one of the below options:

  • Discuss the matter of public and products liability, professional indemnity and workplace injury insurance coverage with your facility and supervisor. If the facility and supervisor agree to accept all liability associated with the work experience placement period, this must be confirmed in writing by completing the Insurance declaration included in the Work Experience Facility Application Form (Section 2 Part B).

  • Alternatively, if the employer is unable to provide insurance coverage, you must accept all risks associated with participation in the entire practical work experience placement program by completing the Insurance declaration included in the Work Experience facility Application Form (see Section 1) if you wish to commence the practical placement component and complete your studies.

 

Q.  How do I go about completing Provide First Aid outside of Australia?

A.  To be exempt from The Provide First Aid topic of Certificate III in Fitness and to commence the Certificate IV in Fitness, all students must hold a current Australian First Aid qualification with the title and code: HLTAID003 Provide First Aid with the CPR component HLTAID001 Provide Cardiopulmonary Resuscitation.

If you have completed first aid outside of Australia or are needing to do so because you are studying your fitness qualification outside of Australia, you must be able to provide evidence that the first aid course you have completed contains and assesses the same content as the Australian qualification.  All evidence must be certified, written in English and submitted to AFA.  To view and compare the units of competency covered within the Australian first aid qualification, please visit the following links:

 http://training.gov.au/Training/Details/HLTAID003

 https://training.gov.au/Training/Details/HLTAID001

 

Last modified: Tuesday, 6 February 2018, 5:00 PM